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CUSTOMER SERVICE

WE'VE GOT YOU

We take pride in taking care of our customers. If you ever have questions or comments about your order or shopping experience, we’d love to hear from you.

NEED HELP?

Chat with our virtual assistant or check out our self-service tools below.

RETURNS & EXCHANGES

We offer free & easy 30-day returns or 90-day exchanges from the date your order ships.

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SHIPPING INFORMATION

In-store pickup, same-day delivery, fast or free shipping--it's up to you.

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ORDER STATUS

Your jewelry box is about to get a glow-up! Track your order or sign in to see your order history.

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CONTACT US

Need help with an order? Have questions about promotions? Whatever you need, our customer care representatives are here to help.

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EXTENDED SERVICE AGREEMENTS

So you found the perfect piece of jewelry, but then, life happened and now you need it replaced. Don't worry—we've got you covered with hassle-free-replacements through our Extended Service Agreement!

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WRITE A REVIEW

Have something to say about a recent purchase? We would love to hear from you!

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PRICE MATCH

Banter by Piercing Pagoda is committed to honoring our listed online price at any of our storefront locations.

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GIFT CARDS

Gift cards are available in any value from $25 to $2000 and may be purchased as a traditional style card or as an e‐gift card.

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COVID-19

Select stores are now open on a reduced scheduled. Store re-open decisions are being made based on guidelines from local government and health officials.

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