Contact Us | Banter
CHAT WITH SUPPORT Need help with an existing order? Have questions about promotions? Whatever you need, our experts are here to help.
CHAT WITH A JEWELRY STYLIST Our Virtual Jewelry Stylists are here to help curate your look or shop for the perfect gift! Chat now or book an appointment for later.
Returns are processed in 10-14 business days and refunds are expected 5-7 business days after processing.
Banter is proud to offer free and easy returns! If for any reason you are dissatisfied with your purchase, you may return it for a full refund within 30 days of the ship date for the purchase price, excluding shipping, handling, or other additional charges. You may exchange your order within 90 days of the ship date. Please see our Returns & Exchange policy for more information.
Merchandise personalized, engraved, or altered in any way after purchase may not be returned or exchanged.
Please chat with us so that we may assist you with your exchange.
Yes! We offer electronic gift cards that can be redeemed online and in stores.
Sterilized and prepackaged for in-store use, piercing earrings meet or exceed Food & Drug Administration (FDA) guidelines and cannot be purchased online. Please visit a store near you for a full selection of piercing earrings.
We offer several types of payment options when you order online or shop in stores. For more information, visit our Payment Hub.
Ship your order fast, pick it up in store, or choose same-day delivery (on applicable orders)—it’s up to you! Explore our Shipping Information page for more details.
Standard shipping typically takes 3-7 business days and is free with orders over $50. We also offer 2-day expedited shipping and 1-day express shipping at an additional cost. Keep in mind, shipping times start when your package leaves our distribution center after processing. For more information, visit our Shipping Information page.
Oh, no! We can help investigate. Start by submitting an online form that describes your situation, and we’ll get started.
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You are unable to stack promotion codes or discounts unless otherwise noted.
Visit our Care and Cleaning Guide for tips on how to keep your jewelry looking shiny and new.
If you purchased an Extended Service Agreement and the merchandise fails in the first year after purchase as a result of normal wear and tear because of a defect in materials or workmanship, we will replace it free of charge.
We also offer replacement parts that may help with minor repairs.
We also offer replacement parts that may help with minor repairs.