- All shipped returns MUST include the Packing Slip and all original documents received with your order.
- All returns will be inspected by our Quality Assurance team before a refund is issued.
Banter is proud to offer free and easy returns! If for any reason you are dissatisfied with your purchase, you may return it for a full refund of the purchase price (excluding shipping, handling, or other additional charges) within 30 days of purchase for in-store purchases or 30 days of the ship date for online purchases (the “Return Period”).
If you choose not to use the free return by mail option above, you will find a pre-printed return label (To Address: SJIX-Processing Banter Returns 375 Ghent Rd. Akron, OH 44333) and pre-printed return address label included on your packing slip. These labels should be affixed to the top corners of your box. Please note that these are NOT pre-paid labels, and you will need to purchase the shipping label from a UPS, USPS, or Fed Ex carrier. There is a Return Reason column next to each item on your packing slip where you can indicate the reason for your return.
If for any reason you are dissatisfied with your purchase, you may exchange it at any store location within 90 days of your purchase for in-store purchases or within 90 days the date your order was shipped for online purchases. Exchanges cannot be completed by mail.